Frequently Asked Questions
We have compiled the following FAQ concerning our customers' comments, which we hope will answer your questions when personalizing custom labels on our website. If your problem still cannot be solved, remember to contact us in time. Our customer service staff will answer you online in time.
What adhesive do you use on the back of your custom labels? Will there be any residue after it is torn off?
All of our custom label products are backed with a strong adhesive for strong adhesion and long life. But if you ever want to peel off the label, it won't damage the surface, nor will it leave hard-to-remove stickers on it. Even if a little sticker is accidentally left on the surface due to prolonged use, it can be easily removed by wiping with warm soapy water.
How long will your custom made labels last?
It can last up to 3-5 years if you stick it firmly to a smooth, dry surface and keep it indoors in a normal environment. But if your labels are used outdoors and the weather is changeable, its lifespan may be shortened.
How can I get my custom printable labels exactly the color I want?
The color accuracy of your labels will be even higher if Pantone shade numbers are available to our design team. Note that the difference in the display of the device will affect the color display, so please refer to the actual product color received.
Will the original dimensions change when I proof my custom label stickers?
After you confirm the size of the product, we will not change the size without authorization, so the size will not change when proofing. But it is not ruled out that sometimes we will suggest you change the product size to achieve a better printing effect.
What is the custom label template you mentioned?
A custom label template refers to a custom label common pattern or element that we have pre-designed and imported into the design system. With them, you have the freedom to add the elements you want at design time, helping you create and complete designs faster and better.
How do I get a quote?
The price list is set under each product page of our custom label website, and the automatic quotation system is set up on the order page. You can choose the style and quantity you want, compare the price list, or select within the system to get a quote.
What restrictions do you have on the format of uploaded files?
We can receive the following file formats: JPG, JPEG, PNG, PDF, GIF, AI, BMP, EPS, TIF. But of all formats, vector diagram take precedence.
What restrictions do you have on what to print?
First of all, we must ensure that you have full permission to use all the images you upload. Secondly, in the absence of copyright issues, we may still refuse your order or image content for reasons including but not limited to obscene, violent, bloody, scary, and other uncomfortable content.
How to reorder the previous order?
If you have created an account and logged in before placing an order, you can find the record in the order history and click "Reorder" to place an order again. If you do not have a personal website account, you can also choose to reorder from your online receipt. If neither method works, please contact us and we will assist you in time.
If you have not placed an order, we strongly recommend that you register a personal account on our custom label website for future convenience.
What payment methods are available?
Visa, American Express, MasterCard, Discover, check, or money orders are all acceptable.
Can I add the text I want when customizing the label?
Of course. Our design system is free and easy to operate. You can add any text online, adjust the position, and change the color and size.
Can I temporarily change the design of a custom label?
You are free to change the label design until final confirmation is approved for production. However, an order that has already been put into production cannot be changed. If you insist on making changes, you will incur additional charges. Therefore, please determine the design of the custom label before production to avoid unnecessary expenses.
Can my designs in the design system be saved until the next time I open them to continue editing?
Once you sign in to your account on labels.co, it will automatically save your design. Then the next time you log in, you can find your unfinished custom label designs in your account and continue editing.
Shipping and Delivery
What are your delivery prices and range?
No matter what country and region you are in, no matter what the size of custom labels your order, we offer a free shipping service!
What courier company is responsible for the delivery?
We ship via FedEx. If you are shipping outside of the US and Canada, please contact us for the smooth delivery of the goods.
How long will it take for me to receive the goods?
The shortest delivery time from putting into production to delivery is 2-5 days, and the specific time will vary depending on the actual situation including delivery location, quantity, shipping method, or order time.
Copyright and Security
Does your website protect my private information?
Not only do we have SSL website certificate on our website, but we also use state-of-the-art anti-fraud tools to encrypt and protect your private data.
So yes, we are confident in protecting the privacy of your data. If you can identify labels.co's credit card statement. Please phone us directly.
Note: In order to prevent information leakage from affecting your life, please protect your credit/debit card account information and do not email it to anyone, including us.
If I am not satisfied with the custom label I received, can I return it?
Since we sell customized products that require man-hours and craftsmanship, we can only accept returns for quality issues and do not support returns without reason. If there is any quality problem with the product you received, please contact us in time, and we will carry out the corresponding return processing.